Are you a motivated & experienced Customer Service Representative who is looking for a change?  Royal Plumbing, Heating & Air Conditioning is seeking a talented individual to join our team to deliver an exceptional customer service experience to each and every one of our customers.

At Royal Plumbing, Heating & Air Conditioning, our mission is to provide innovative and value driven solutions to further the comfort of our customers and the communities we serve.

The spires on our crown represent the 5 key components of our foundation: Honesty, Innovation, Respect, Excellence, Service.

We are currently seeking a Customer Service Representative (CSR).  The ideal candidate will have amazing customer service skills, love to help others and be able to give a great first impression to serve as the first point of contact for customers calling us for their plumbing, heating and air conditioning service needs.

If you have a passion for helping others, or meet the requirements below, we’d love to hear from you.

Schedule: 8:00 AM to 5:00 PM Monday – Friday

Compensation & Benefits:

• Wage is DOE
• Company paid Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• PTO

Required Qualifications:

• High School Diploma or GED
• Willingness to actively participate in training seminars and classes
• Ability to follow written & verbal instructions precisely
• Knowledge of administrative practices and procedures, data management methods, basic accounting, and human resource practices
• Proficient Computer skills with Quickbooks, Microsoft Office
• Excellent time management skills with the ability to multi-task and prioritize work

Desirable Qualifications:

• Proficiency in Service Titan
• Associates Degree in Business
• Previous experience in the home service business environment

Key Skills and Competencies:

• Excellent written and verbal communication skills
• Attention to detail with a high level of accuracy
• Willingness to learn
• Motivated work ethic
• Positive Attitude
• Strong team player
• Punctuality and attendance
• Strong organizational and planning details
• Ability to adapt to changing situations
• Ability to take initiative and make a decision
• Integrity

Job Duties, Tasks & Responsibilities:

• Answer incoming phone calls
• Make outgoing phone calls
• Create work orders
• File invoices and other documents
• Monitor technicians on their routes
• Answer customer questions
• Maintain customer files
• Customer complaints and corrective actions
• Follow-up calls/reviews

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