Frequently Asked Questions

Have questions about Royal Plumbing, Heating & Air? We've compiled a list of some of our most commonly asked questions.

General FAQ

We service most systems, no matter the age or brand. This is true of HVAC systems, water heaters, and water softeners. Give us a call to find out if we can help with yours!

Yes! We’ve helped apartment complexes and have been the go-to for home warranties. If you have a commercial project in mind, give us a call and we’ll provide a free bid.

Yes! We have financing options available based on credit. We also offer upfront pricing with no hidden fees, so you can know exactly how much our services will cost. Plus, if you’re purchasing a new system, we do the utility rebate paperwork for you! We believe high quality plumbing and HVAC services should be affordable.

ENERGY STAR® certified systems are designed to be more energy-efficient, lowering your energy bills and helping the environment, too! In fact, furnaces with an ENERGY STAR® rating are usually 15% more efficient than the minimum federal standard.

Plumbing FAQ

We carry Nugen® pure water systems. These systems have a non-corrosive, UV-resistant tank, they’re economical, and give you all the benefits of softened water!

We offer traditional systems from A.O. Smith and tankless systems from Navien®. Learn more about the different types of water heaters we offer.

We offer both traditional and tankless systems of varying sizes. We’ll be happy to work with you to determine the right system for your home!

Yes! If you’re remodeling your bathroom, kitchen, basement or something else, we can do any necessary plumbing work! Contact us today for a free estimate.

Yes! If you’re planning on building your new dream home, we can help you do all the necessary plumbing and keep it up to code. Give us a call and we’ll offer you a free estimate.

Noises are a good indication that your water heater is full of sediment. We recommend flushing out your system. You can do it yourself, or you can give the experienced plumbers at Royal Plumbing, Heating & Air a call and we’ll find and fix the problem.

While a tankless system might have more upfront costs, there are a few advantages to going tankless, as they:

  • Last longer than traditional systems
  • Create an unlimited amount of hot water
  • Are more energy-efficient
  • Take up less space

Give us a call and we’ll be happy to walk you through all of our water heater options and help you choose the right system for your home.

Tankless water heaters, also called on-demand water heaters, work by heating up the water as it passes through the system. Because there’s no tank, water is heated up only as necessary, saving water and energy. This is different than a traditional system, which heats up a certain volume of water based on the size of the tank and keeps that water heated until it’s all been used.

There are a number of reasons your water heater could be leaking, such as a loose drain valve, too much water pressure, or even a cracked storage tank. If you know your water heater is leaking, don’t wait. Give Royal Plumbing, Heating & Air a call and we’ll diagnose the problem and take the steps necessary to fix it.

While it depends on where your home is, most of Utah’s water is known for being extremely hard. You may need a water softener if:

  • Hard water stains appear on dishes, faucets, and showerheads
  • Your skin and hair feel dry and itchy
  • Your clothes get dingy and rough after only a few washes

Hard water also creates a mineral build-up in your pipes and reacts with soap, making it less effective. Give us a call today to learn more about how your home could benefit from softer water.

A water softener works by removing the hard minerals in your water, usually calcium and magnesium, and replacing them with softer minerals, such as sodium. These minerals are replaced through an ion exchange. Sodium is used because it doesn’t have the same effects on soap and pipes that calcium and magnesium do.

No. This is a common misconception since sodium is used to replace the calcium and magnesium. Softened water doesn’t taste salty and the sodium added to water is about the same amount found in a single slice of white bread.

Yes! There are no other chemicals added to softened water, and the sodium ions added are not toxic. In fact, some people prefer the taste of softened water over hard water.

If you’ve discovered that your pipes are frozen, don’t panic. If the pipes are easily accessible, you can thaw them with a hair dryer, heating electrical tape, or even a space heater. If they aren’t easily accessible, give us a call, and we’ll help you thaw your pipe, and even repair the issue if the pipe bursts!

Act now before it becomes completely clogged. You can use a number of drain cleaners or a snake to try to clear the clog, or you can give us a call to help make sure it doesn’t end up being a burst pipe or completely clogged drain!

While using a pipe cleaner can clear out the clog, it’s important not to use industrial-strength drain cleaners often, as they can damage your pipes. If you’re worried about damaging your pipes, get a professional to take care of the clogged drain for you.

HVAC FAQ

We offer a variety of Bryant® systems. These systems are often ENERGY STAR® certified, plus some systems come with a Comfort Sync™ thermostat. Give us a call and we’ll provide you with an overview of all our furnace and AC options available.

It depends. We adjust our prices based on a number of factors, but we offer a free quote and up-front pricing, so you can know exactly how much it will cost before we’ve done the job! Plus, we often offer specials, so check back on our Facebook page to see what offers are currently available.

We do everything to make sure that your system will work properly all season long. When you call Royal Plumbing, Heating & Air, we clean your system, inspect it, and repair any problems we’ve found to keep your system running smoothly.

In order to get the most out of your furnace and AC, we recommend getting each system serviced at least once a year.

Furnaces can last anywhere between 15 to 30 years. While it may not be time to replace your furnace, there are a few advantages of getting a new system before your old one breaks down. Give us a call to go through your many options.

How often you should replace the filter depends on the type of filter, whether or not you have pets, and how often you use the system. In most cases, you’ll only need to change your filter every 6 to 12 months. If you aren’t sure how to change your air filter, give us a call, and we’ll send one of our techs over to help.

With HVAC systems, bigger does not mean better. Our experienced techs will be able to walk you through each of our options to pick the right size for your home.

If you’re struggling with allergies, have pets, or in general have a hard time breathing because of low air quality, it may be beneficial to get an air purifier. While the air in your home may not be as bad as outside, especially during an inversion, you may still see benefits to having an air purifier installed in your home.

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What to Expect From Royal Plumbing, Heating & Air

If you are in need of installation or repair of heating, plumbing, or air conditioning products in the Ogden and Layton areas, give us a call at (801) 888-2709. We’ll send one of our certified technicians to your home for an estimate. When working with Royal Plumbing, Heating & Air, you can have peace of mind. All of our costs are up-front and there aren’t any hidden fees. We also offer 24/7, same-day services and financing options (based on credit).

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